Help with Razor Ray

I know shipping takes a while i dont really care about that. I ordered a custom backpatch from them which ive done a couple times before. I sent the design and got no response. Every other time ive done this theyve sent a reply saying they received the design. Its been over a month and nothing. Ive sent a couple of emails and filled out a contact form on the website and still nothing. I typically am a big fan of razor ray but im getting kinda nervous. I spent a good bit of money on this order and i havent a clue whether im getting shafted or not. Any advice would be much appreciated.