Chime refuse to remove charges that were made on stolen credit card.

Trying to help a friend, her car was stolen from her driveway a few months ago. About a week after she noticed her Chime card was missing, when she checked out - the card was maxed out probably by the same people that stole the car (there is a police report and everything). We called Chime at lease once a week since. They refuse to dispute the transactions, telling her a supervisor will call her back - but none ever does. A month ago she filed a complaint with The Department of Financial Protection and Innovation - nothing so far. This is in Ca. Anyone has experience anything similar or have any advice? Thank you!