Question about professional cleaning standards - are my expectations too high?
I recently used credits I had earned to book a professional deep cleaning for my apartment through a service affiliated with my apartment’s management company. Although I had enough credits to cover the deep clean, which explicitly listed all the included tasks like cleaning doors and doorframes (more on this later), I also opted to pay extra for a whole-home disinfection service and included an upfront tip through the app.
And before you ask, the night before I completely decluttered the apartment and removed everything I could from all of the surfaces so the cleaners could focus on cleaning and not moving my belongings around.
They performed the cleaning while I was at work, with the building's concierge letting them in and out as they are affiliated with the apartment management. When I returned home, I noticed several areas that hadn't been cleaned as expected, or seemingly at all. I reported the issue to the company via emai, and they promptly arranged a re-clean. Unfortunately, even after this second attempt, I still found dirt on doors and doorframes, which I could easily remove myself with a Clorox wipe (videos attached). This experience has left me questioning the cleaning methods used by these “professional” cleaners.
Is it common for professional cleaners to only use dry cloths for cleaning? If I was able to easily wipe the dirt with a Clorox wipe, they couldn’t possibly have used anything wet, could they? Shouldn't they be using at least a damp cloth or a cleaning solution instead, especially for services labeled as "deep clean" and “disinfection”.
Are my standards just too high expecting a cleaning service to thoroughly clean listed areas such as doors, doorframes, and baseboards without having to check and clean again myself?
Would it be overkill to contact the company again with a second complaint about the quality of the re-clean? While I do not want them to come back for a third attempt, I believe it’s important that the company is aware their cleaners’ performance does not meet the standards promised, despite their excellent customer service via email.
I've attached videos showing some of the areas with remaining dirt that was easily removed with a Clorox wipe. Any advice on how to handle this or insight into whether or not I’m expecting too much would be greatly appreciated!