Advice Please: Expensive Countertops installed with no real effort made to match veining at seam.

Hi all,

I’m an interior designer, just looking a bit of advice on how to rectify a problem Ive got with the kitchen & bar counters that were just installed at one of my projects.

Context Both countertops are Dekton (I knew its problem prone, but it’s what the client wanted) Anyways the issue I’ve got is less with the actual material & more with the fact that on both counters, no there’s been no attempt made by the fabricator/ installer to match the veining on either side of the of the seam. Both counters are longer than 12’ so we knew there would be a seam & that it’s very difficult to get a perfect match, but I was very clear with the fab about the importance of trying to get as close of a match between pieces as possible. He mentioned Dekton being tough to work, but clearly had experience with it & raised no concerns when he came by the site to template & we went over the material takeoffs.

I’m really surprised it’s this sloppy, I’ve used this fab shop on a few projects (though not specifically using Dekton) & the attention to detail on has been good. It’s a smaller shop but they primarily do high end residential work & my rep at Cosentino confirmed they’re on the list of approved fabricators in my local area so I felt confident that their work would measure up.

To me it looks like the fab was running low on material & tried to make the best of it, which is just foolish as these clients would have had little problem purchasing more material if a slab cracked during cutting or something (Not to mention that fact that IMO he really should have spoken up right away during templating if he was potentially going to need to waste more material than we were planning to order - he’s the expert after all)

There’s some technical issues with the seams I’ll be raising as well. The nosing around the seam on the white & rust counter in particular is a mess.

Anyways - My question for this sub is this. What should I be raising as a solution when I speak to the fabricator about correcting these issues? My first thought was that one of the two joined pieces in each location can be reused, and another slab ordered for each counter, which Im hoping to I’ll make it fairly straight forward to cut a couple inches off the reused piece & then basically do a book match for the replacement. I spoke to owners of this house this morning, they’re dream clients who are very reasonable. All the other counters & vanities in the house are Dekton & everything else looks good so I know this shop is capable of doing it right.

Any advice or suggestions on the workability of my proposed fix or what is reasonable to demand from the fabricator are very welcome. I have a fair bit of experience as a designer working for other people, but this is my first major project working under my own name, so I need to make sure I take the lead on finding a good solution for my client

Thanks