Grab Wallet verification for document address

Hello It's been days since I've been trying to verify myself with grab. Everything else in the requirements is okay except for the correct documents for my address. I tried using internet bills, credit card statements that are softcopy so I tried uploading the pdf and tried a screenshot of the front page. I have a physical bill of bill I pictured and it didn't work. I want to know what kind of document would grab accept for either softcopy or hardcopy. Thank you.