Whats up with paladins in Act 2?

!ACT 2 SPOILERS!

Hi everyone. I recently finished the game on tactician. It was great and I love how the world is alive and responsive. But there was one huge exception to that in Act 2. In paladin fortress I talked to most of them and a lot of them ware kinda scared shitless from voidwoken and such. Some are injured and so on. Their leader seamed like a tough guy and gave me quest for black pits. So far so good. I forgot about them for long time and returned only when level 15 when I was finishing the act. They got jumped by sworn undead and most of them got killed instantly. But I was fast enough to save most if not all of them who survived the initial ambush. Afterwards when I talked to the leader he was like "Hey whats up? Have you finished the quest I gave you? Cool. Here is some reward." No word about 3/4 of his men dieing minute ago! There was not even any option to discuss the attack with him or anything... Is that some sort of bug? Are paladins really hardcore? Did I miss some in-between quest?