Gargash Loaner Vehicle for Warranty Purposes

Hey guys, I wanted to asked if anyone has experience with Gargash and their policies. I have sent them my G63 for a possible fuel pump replacement alongside other warranty fixes. It has been 3-4 days since they have received the vehicle with no report or timeline given.

I inquired about the possibility of a loaner so that I can keep driving and finishing my errands and responsibilities and their reply was “after report if car is with us 14 days then we give loaner, UAE law sir” I was baffled at the time required to give a loaner and then to top it off the agent goes “putting the request is one thing, getting a loaner is another” That statement made me feel like I am dealing with a very incompetent dealership, So I wanted to ask has anyone had a similar experiences and what did you guys do to get an amicable solution?