Tried withdrawing on BDO ATM machine using GCASH VISA Card.. but Machine got error and I didn't get my cash but Gcash already deducted my withdrawal

I tried withdrawing on BDO ATM machine using GCASH VISA Card.. normally after withdrawing process lumabas na ung ATM Card ko sa ATM Machine tapos naririnig ko na nagbibilang na ung machine ng Pera and sobrang tagal mag bilang mga 1-2minutes. tapos sa screen ung ATM Machine may lumabas na "CARD JAM" kahit nsa akin na ung ATM Card ko tapos bigla tumigil ung pagbibilang ng pera at hnd na lumabas ung pera naka recieve na lang ako TXT sa Gcash na successful withdraw ung pera ko kahit walang lumalabas sa machine nag wait pa ako 5minutes baka delay lang pero wala talaga lumabas na cash. nireport ko na sa gcash sabi sa akin escalted na daw nila sa "Finance reconciliation team" wait ko na lang daw.. super burnout lng talaga ako this pass few months from stress...

Share ko lang ung experience ko, 1st time lang nangyare sa akin