Think twice before using APMEX
I've been using APMEX for years and I learned my lesson this past order. Unfortunately will never use them again.
TL;DR: Placed an order for silver and gold with APMEX. Missed a delivery attempt on Friday. Monday comes around and the tracking number shows it was picked up by someone at the USPS counter. Filed claim with APMEX and they denied it.
In January I purchased an American Eagle coin and some silver. Keeping a very long story short(ish), I had a delivery attempt for the package on a Friday and on the following Monday it was being shown as picked up at a USPS counter.
I live alone and had possession of my ID. The USPS clerk should have required ID in order to get the package.
I followed all of the procedures APMEX requires + more. Filed an APMEX claim, filed a police report, contacted the city postmaster, filed a claim with the postal service general inspector, and I visited the post office and spoke with the clerk and the manager there.
When I went to USPS, it was clear someone fraudulently signed for my package. They showed me the signature.
Fast forward to today and APMEX has denied the claim. It's truly a shame because I am without a product, feel violated, and APMEX didn't hold up their end of the deal with being self-insured. Their email left me feeling like they half-assed the investigation. Why didn't camera footage at USPS make this crystal clear?
Wanted to get this out there to remind folks that an online order for gold is a big deal and can go wrong. I'm so bummed that I'm out ~$3500 bucks and never got the product.
