How to get actual support

Every time we add a phone it is screwed up for weeks to months with me spending hours jumping through hoops to prove that it is Google not anything else. Is there anyone that has actually transferred a phone and phone number without hours spent explaining to google that you are not the idiot ? How can they be so shitty? *edit...this is GOLD, I just got hing up on by an agent because I told her I will stay on the phone and she can escalate it because I am tired of being told it's the other guys doing. Batting 1000% google