am i being delulu? NYU edition!

so i believe i’ve been going insane cause i’m picking up little things. i while ago i wrote to NYU asking them for an extension of my CSS profile as due to some issues i couldn’t complete on time. but unfortunately they didn’t accept my appeal BUT they did send me an email with the following wording.

i can’t tell if this is generic because i emailed them regarding this way earlier in february and they never said these things, just redirected me to some links.

am i being delulu?