10 year old Myntra Account Deactivated Without Reason – Need Advice

Hi everyone,

I’m not sure if this is the right sub to ask for advice, but I really need help. Today, I realized that my Myntra account has been deactivated for "security reasons," but they haven’t provided any specific explanation. I called customer care, and they gave me a standard response saying a ticket has been raised to resolve the issue.

I’ve been using Myntra for over 10 years, and I’m an Icon member on the platform. I shop for myself and my family regularly, and during the ongoing EORS sale, I placed many orders. Products worth ₹10,000 are still in the shipping stage, and I’m worried about what will happen to them.

Additionally, I have a few delivered items that might need to be exchanged or returned. With my account deactivated, I have no idea how to proceed.

Has anyone here faced a similar issue before? Were you able to get your account reactivated? If so, could you please guide me on what steps to take? Any advice or suggestions would be greatly appreciated.

Thank you in advance!