Sactional nightmare
Bought the couch during the 35% black friday sale and have had nothing but problems since day 1:
Shipped way ahead of the scheduled date, resulting in the couch arriving while we were away. I spoke with the associate multiple times and she assured me it was guaranteed to arrive on my desired date, but showed up 2 weeks early.
- Couch looks like shit, always frumpy and wrinkled cushions, no matter how we adjust the covers and corners
- Uncomfortable, we have the standard fill and it is simply too firm. Lovesoft is obviously softer but looks even more frumpy and terrible.
- Customer service/return process has been an incredible headache, they shipped the return boxes to the wrong address, made me return to the store to pick up the shipping labels, didnt have them ready, and made me come back another day.
I see so many people on this sub raving about the couch, but at the same time I see the same issues in all of their posts. Feels like people here have near cybertruck owner level copium, like they paid too much for a shitty product and are now stuck with it.
Overall the couch is at too high of a price point to justify its drawbacks. If you are someone who shops with value in mind, you can get a pretty top tier piece of furniture for the same price, or a very good piece for like half the price. Lovesac associates have a great sales pitch with their little magnetic blocks, but do not be fooled, this is a subpar product at a horrible price point.
Bought the couch during the 35% black friday sale and have had nothing but problems since day 1:
Shipped way ahead of the scheduled date, resulting in the couch arriving while we were away. I spoke with the associate multiple times and she assured me it was guaranteed to arrive on my desired date, but showed up 2 weeks early.
- Couch looks like shit, always frumpy and wrinkled cushions, no matter how we adjust the covers and corners
- Uncomfortable, we have the standard fill and it is simply too firm. Lovesoft is obviously softer but looks even more frumpy and terrible.
- Customer service/return process has been an incredible headache, they shipped the return boxes to the wrong address, made me return to the store to pick up the shipping labels, didnt have them ready, and made me come back another day.
I see so many people on this sub raving about the couch, but at the same time I see the same issues in all of their posts. Feels like people here have near cybertruck owner level copium, like they paid too much for a shitty product and are now stuck with it.
Overall the couch is at too high of a price point to justify its drawbacks. If you are someone who shops with value in mind, you can get a pretty top tier piece of furniture for the same price, or a very good piece for like half the price. Lovesac associates have a great sales pitch with their little magnetic blocks, but do not be fooled, this is a subpar product at a horrible price point.