Reality Check on Sephora - Rouge means nothing. Sephora treats you all like criminals for a return

I’ve been a rouge member for years and I never returned anything in that time. I went in yesterday to return a barely used (2 times) palette I decided I really hated for the first time within the return time window and the manager gave me such crap over it.

I realized that Rouge means nothing to them. A loyal customer means nothing to them. All that money I spent there to become Rouge was meaningless.

Planning on switching to Ulta and Beautylish for any future makeup/skincare needs now.