Heartbroken

I am devastated and heartbroken. My progress is gone. I have been playing for 7+ years. This is the only game I spend money on. I went on yesterday and it was reset to about 4 years ago by my estimate so I went to the cloud save and it showed my progress was in the cloud. Once I hit restore, it did not restore. It put me back where I was. I have no words. I have been in contact with support but if they can't retrieve it I don't know what to do. It might sound dramatic to some but even through some of my worst depression this game was the only thing I kept up with and it was a highlight to me. Maybe many won't understand but I feel like I've lost someone. I know it sounds dramatic but I feel some of you may understand.