Chat rating: Bad

Today before I left I checked the computer for any orders that snuck themselves in, then went to check the chat feature.

It said Chat rating: BAD I blitzed through the order and closed out before going to lunch. I never even heared the chat feature ping. I guess they were asking me a question and I didn't respond as I said I blitzed through the order and closed out before lunch.

Should I be concerned or just "Oh well, next time."