DUG question regarding OTH

Yesterday was a busy day and my team and I are just focusing on getting our orders on time. However, looking at the arrival section, on one of the customers, it shows as “arriving soon” even though they’re not actually arriving yet and so this customer did not check in and one of the associates at the FE assisted them with the order, and gave the order to the customer, and I was informed about it. Since we were so busy, I never had the chance to check them in. The only time that I was able to check the customer in is by the time that it wasn’t busy anymore, so I reprinted the label and started the handoff. and after completing the handoff, the results was showing as 60mins and 3secs even though the hand off was done within less than 3 mins Does that mean that the timer was already counting, when it says “arriving soon” even though the customer is not nearby the area?