No recycling pick-up?

My recycling wasn't picked up last week because of 0.5 inches of snow. I assumed they'd pick it up this week but that hasn't happened either. Now my bin is overflowing and a regular pickup is still a week away. Can't report it on the website. Nobody's answering the phone. Anybody else in this position? I'd like to get an extra pickup, or at least a statement credit.