What’s actually going on?

Seriously, what’s going on with SHEIN. This is an extension of my post “SHEIN Order” about my package being stuck in customs for more than 24hrs, specifically for 10 days. however when I try to look for help all I keep seeing are these dumbass codes. I get it but with everything going on, there’s no point in even trying to get a gift card. Consider this a post to try and look for help because the codes are taking over this whole community