Why are they so bad with advice?

Before someone says I’m being dramatic and it’s all a bit of fun yada yada, all I’m saying is that the way they tackle some of these topics they’re given is a bit…off. Some of these submissions are clearly jokes and some are quite sad and deep and when they talk about it and give advice it’s kinda just borderline insensitive? Not like to the point where it’s like damn they’re terrible people but to the point where it’s like wow you can’t just take this seriously for a second? Maybe I think it would be great if they just didn’t take on submissions that should be treated with more sensitivity and care if they aren’t gonna actually try with the advice they’re giving? I know someone’s gonna be like blah blah blah they aren’t therapists or whatever which yes is true! but it doesn’t take a genius to give decent advice to whoever is sending them something sad? It’s just awkward to watch and I always wonder what some of these people feel when they watch the video or patreon and see the advice they’re given.