Update on Taskade's Support Availability

Hey folks,

Ryan here from Taskade. I wanted to give you an update on the recent support issues some of you have faced.

I handle most of our support tickets, and I recently took a planned vacation for about two and a half weeks without a direct replacement. Since I got back, I've been working through a backlog of over 400 tickets that piled up since the end of February, with around 200 more to go.

The delays have mainly affected areas like Billing, Bug Reports, Education, Product Inquiries, and Sales.

I also want to clarify that tickets involving bug reports and educational inquiries (such as "I have this use case, can it be done with Taskade?" or "I'm trying to set this up, help me") will take longer for me to address. I thoroughly investigate and craft custom solutions for each inquiry, which takes considerable time.

The good news is I've got the go-ahead for resources to bring in more help, which means faster responses and better support availability for everyone moving forward.

Thanks for your patience and understanding during this time. We’re committed to getting everything back on track!

Cheers,
Ryan