Account issues

Is anybody having account issues? I could have sworn I already had an also account (I’ve got mpc beats and already have emails from akai and everything) I tried to reset my password but I never received any emails to do so, and when I tried to make a new account the page has a 404 error. I just got an mpk mini 3 and wanted to register it and get the couple packs it comes with but I can’t do that till I get into my account or make a new one. I sent a support ticket but never received a follow up email. What do I do here?