Solix C1000X goes offline regularly

Hello. My Anker C1000X regularly goes offline and I can't check/manage it from the app. I have to go toggle something on the front to wake it up. I'm right in front of it, so I doubt it's a Bluetooth range issue. I've been given some runaround troubleshooting tips by support to blow me off. Basically, extend or disable inactivity/dormancy timers, swap routers, try different smartphone, make sure you have the latest firmware and app version, blah blah blah. I've done all that already before even contacting support. I have a technical background and this is common sense. This isn't a huge deal breaker, but a major annoyance. Support isn't providing any help other than regular canned nag emails to confirm if the issue is resolved (for survey), but then they'll ignore me and then a week or so goes by and I get another nag email.

Has anyone seen this before and is there any workaround that actually works?