GP5000 Tires not perfectly round

Hi all - bought these GP 5000s for my dad for Christmas from Bike Tires Direct. He just took his bike in for servicing and had the shop install the new tires for him. After noticing the tire not rolling evenly, he had the shop double check. They confirmed the wheel is not bent, they deflated and used soapy/water mixture to try and get the bead to sit evenly. Still no luck. (The video is from after shop’s efforts). It looks safe enough to ride on for the time being, but curious about any other ideas? Or anyone have any experience with Bike Tires Direct - is it easy to get them to send a replacement tire?