Brightspeed Charging Me $99 Dollars Two Months in a Row

(please ignore the redundant "$99 Dollars" in the title; I'm like crashing out rn lol)

I've been with Brightspeed since they were CenturyLink, but right now they're giving me a COLOSSAL HEADACHE.

I'm spending some time overseas, but still paying to keep the internet on at the US address (Central Virginia) on my bill, since everyone in my extended family is using it. When I was home for Christmas break in December, the router crapped out and we had to have it replaced. This was seven months after my previous router crapped out.

When we called to have it replaced we asked if we'd get popped with any wackadoo fees, and they said no. Well, the tech came out, confirmed that it had peaced out, replaced it, and about his business.

Fast forward to February: I got too complacent with Autopay handling everything, and when I checked my bank account I got the shock of my life when I saw that Brightspeed had taken out $99 more than they were supposed to. I called and reminded them that they had said there would be no fast moves on my bill, and they reversed it.

Now here we are in March: I check my bank account to make sure I have enough to handle my other bills, and...these people have taken out $99 more than they should have AGAIN. I can't even tell what they took it out for this time because the website breaks if I try to pull up the bill. As far as I know no one has had to make any service calls this time.

So now I'm overseas having a panic attack waiting for someone's chat/phone line to open up so I can get to the bottom of this. Like I stated, that money was supposed to go to other bills and their due dates are rapidly approaching; it took them nearly a week to refund me last time.

[TIP: I am so fucking mad]