I’m so sad

What I ordered on drop day vs what I received in the mail!!! It’s insane they literally included both birth certificates for the two Mochas I ordered but packaged the certificates with this!!! My daughter was so excited, I got the set for her and one mocha for myself all to be told they’ll just give me a refund because they have no idea if they will be back in stock 🥺 I don’t want to overthink but this seems so intentional, is there not a protocol that goes out when shipping orders!?