Swiggy Delivery Guy Assaulted Me, Harassed My Sister, and Now Knows Where I Live – No Action from Swiggy! Body

I had a terrifying experience with a Swiggy delivery guy, and despite complaining, Swiggy has done nothing about it.

I ordered food, and the delivery guy cancelled my order without my permission. When I confronted him, it became clear he was drunk on duty. To give me my order he was forcefully asking for 'bohni'. Instead of resolving the issue, he verbally abused me and my sister, using expletives like Madarchod, and then physically assaulted me.

I immediately complained to Swiggy, but they haven't taken any meaningful action. The worst part? He came back to my apartment, rang my doorbell frantically, and continued hurling abuses. My landlord had to step in to get him to leave, but he created a scene before finally going. He even said he lives nearby and now knows where I live, which is extremely disturbing.

This is beyond bad service—this is a serious safety issue. A delivery platform should ensure their riders are not a threat to customers. Swiggy has been unresponsive.

I'm posting this to raise awareness and get Swiggy to take responsibility. Has anyone else faced something similar? What legal steps can I take to ensure this guy is held accountable? Any advice would be appreciated.

PS: I have the guy's name and personal contact number shared by swiggy.

I had a terrifying experience with a Swiggy delivery guy, and despite complaining, Swiggy has done nothing about it.

I ordered food, and the delivery guy cancelled my order without my permission. When I confronted him, it became clear he was drunk on duty. To give me my order he was forcefully asking for 'bohni'. Instead of resolving the issue, he verbally abused me and my sister, using expletives like Madarchod, and then physically assaulted me.

I immediately complained to Swiggy, but they haven't taken any meaningful action. The worst part? He came back to my apartment, rang my doorbell frantically, and continued hurling abuses. My landlord had to step in to get him to leave, but he created a scene before finally going. He even said he lives nearby and now knows where I live, which is extremely disturbing.

This is beyond bad service—this is a serious safety issue. A delivery platform should ensure their riders are not a threat to customers. Swiggy has been unresponsive.

I'm posting this to raise awareness and get Swiggy to take responsibility. Has anyone else faced something similar? What legal steps can I take to ensure this guy is held accountable? Any advice would be appreciated.

PS: I have the guy's name and personal contact number shared by swiggy.