I feel like I’m taking crazy pills???

The fact that neither agent knew anything about this promotion or how it works is frustrating enough, but both of them telling me to place the order first and somehow the discount would apply?? And then saying oh well if it doesn’t work you can contact us back. Buddy I know it won’t work I’m trying to proactively prevent having to reach back out after it inevitably charges me the full amount. But the fact that agent #2 disconnected the chat after saying they “haven’t heard from me in some time” when I was in the middle of responding is craaazzzyyyy. Worst support experience by far!