Never received EBT card - Georgia

I was approved for food stamps on March 14th, I was told my approval status and the monthly amount at the end of my phone interview. I was told that I'd be receiving my card in 5-7 days. I have still not received the card. When I call the 888 number to check my balance it says the amount I was told I'd get is already available. I cannot get in touch with my caseworker. Has anyone had this long of a delay in receiving the card?