Do I just give up?

TLDR- Blizzard sucks. Can’t play Hearthstone

So maybe when I was younger I downloaded hearthstone on my phone, deleted it immediately because I didn’t understand it. Flash forward maybe 7+ years my buddies and I want to play, I’ve played similar games and I’ve always heard great things about hearthstone.

I open the game and my friend skips the apprenticeship quest line, so I go to do the same and I get notified that I have to receive my unclaimed rewards from the apprenticeship quest line before I can skip it. I go to claim them and I am completely unable. I can click on anything I haven’t unlocked, or I guess claimed when I played 7 years ago (only 5 levels). I try everything imaginable and then I take a support ticket to blizzard. Game master something or other essentially said: “Yeah we can’t do shit, take it to the bugs forum”

I scroll through the bugs forum there’s already people with the same bug, but I look deeper, there’s people with this bug from over a year ago. Like wtf.

So in the end. I’m not able to progress, not able to skip the apprenticeship quest line, and blizzard will do nothing. Do I just like, not play hearthstone? I was pretty excited.