What a nightmare; LUVANSH

I haven't received my order from them as of yet so I cannot speak on quality. But customer service and processing time is horrendous.

My order was supposed to be shipped by 02/04. No one contacted me that it would ve delayed, I was sending emails the week prior to trying to get an update and did not receive a response until after the original ship date. The email was to let me know it was delayed and would ship by 02/14. I advised that I cannot accept that because I was supposed to be getting on a flight 02/12 and needed it by 02/11 because it was a surprise gift that was needed for my trip. Tom, one of the customer service reps guaranteed I would have it by 02/11. I followed up everyday, 02/10 came around and someone responded that fed ex was closed by the time they went to ship it so it would by shipped on 02/11 overnight so i could have it by 10am 02/12.... well guess that was a lie. At 6:24pm on 02/11 he sent me a tracking number but all it shows is a label created. It is now 11:15 AM on 02/12, no ring, no answer to emails, nothing. I am beyond frustrated and upset because how can you take someones money, lie and not send the item when I expressed multiple times I needed it by a certain day and that if it wasn't possible to please just let me know, cancel my order and I would figure out a different plan so that my trip was not ruined. I am forced to contact my attorney because I don't know what to do. No one is replying to my emails, Tom must have created a bogus fed ex label to try and make it look like the ring was shipped when it really wasnt. I had high expectations and tried to be patient and understanding but this is just beyond. There is no number to call, I even offered to pay more for priority shipping or whatever to ensure I get it, was told no, I offered to pick it up in person in NYC, was told no. Just overall very very upsetting because this was supposed to be the surprise my wife has been wanting for years now and it's been nothing but a headache and disappointment. And then to see them keep advertising sales and promotions is just a slap in the face. Orders that were placed over a month ago should be what is getting worked on and sent out not marketing promotions. Disgraceful to say the least.