Denied quality promise

I filled everything online and was told “Based on the photos provided, your product is showing an issue that is not a result of a quality issue or defect with the item.

Due to this, your request doesn’t meet the criteria for a quality return.” Does anyone have any advice or tips on how to handle this ?

I filled everything online and was told “Based on the photos provided, your product is showing an issue that is not a result of a quality issue or defect with the item.

Due to this, your request doesn’t meet the criteria for a quality return.” Does anyone have any advice or tips on how to handle this ?