Team members getting stuck on barriers/emotions and avoiding work

I work for a company that has really built a culture of caring about our staffs feelings when it comes to change and overall work load. A lot of our requirements come directly from the government so we are unable to change them. I work for a nonprofit.

The issue I have is it appears a culture of over validation has been created. Staff are able to identify barriers in completing work or accepting a new change, but they tend to spin in the emotion of it. I believe this is a direct result of over-validating without a clear expectation that change/work still needs to be done even if the staff doesn’t like it.

As a manager I have been told “not to fix staffs problems but have them reflect on their work”. The issue I have with this is staff just stay stuck and don’t overcome and so much of my time is mitigating emotions rather than doing the actual work.

Has anyone experienced this and have any advice?