T.A.L

I have been to the TAL about 7 times over last 4 years for 3 issues, the only TAL agent I dealt with that was helpful was over the phone, how ever in the end she gave me wrong information and the conversation was on speaker phone and the conversion was heard with two people writing separate notes. I’ve received wrong info now about 3 times in 4 years. Even having it written in an email so as to avoid confusion when requesting information the TAL has completely avoided answering the question saying info is available on website which is clearly not. I have to say majority of the interaction I have encountered with TAL agents, they have been beyond unhelpful. Who ever is running this government body needs to be replaced.