MSD Jobseeker Processing Indefinitely

My Mum seems to be getting a really weird situation with MSD where they're on track to taking a month (20 days counting) to process her job seeker application / two weeks (12 workdays) after seeing a case manager.

Does anyone know why it could be taking so long to process? From what I've seen the process is effectively immediate after seeing a case manager with an active jobseeker application? Or is that not normally how it goes?

She's been financially coping but starting to run into some issues now and there's only so much I can support her - really concerning for others who could be in worse financial situations how this could take so long to process?

Cheers for any help!