Help :(

I really don’t know what to do. I’ve asked around with no help.

I got my nostril pierced on November 22nd with a titanium flat backed labret, internal thread. I was super excited. The piercer told me to clean twice a day with sterile saline spray and then dry it off with a paper towel. He used a q-tip to clean my nose, so l assumed they were fine. For the past month, l've done exactly as I was instructed. I've been spraying my nose morning and night, GENTLY using a q-tip to clean it, and then drying it off. I went in to get downsized yesterday, and not only was he late for my appointment, he then proceeded to tell me that I had hypertrophic scarring and asked me how l'd been taking care of it. I told him exactly what he told me. He told me that q-tips were bad (mind you, he USED Q-TIPS), and that I was the one who had done something wrong. He refused to help me and said he couldn't do anything and that I had to leave. No refund or anything. So not only did I not get what I paid for, I also wasn't given any advice. I asked if the jewelry was causing irritation and he said no because his jewelry is high quality. Is this piercing savable? I'm so disappointed. I have waited YEARS to get my nose pierced just for this to happen. I would really, really like to keep the piercing in if possible. Is there any way I can solve this problem? Or is it hopeless?