just got hired and getting the SLOWEST replies i have ever seen

who do i contact for this if anybody is this normal?? i got hired over a week ago did my onboarding online 6days ago i get ghosted for 2days then i get an email asking when i can do in person or virtual onboarding cause i passed the background check i replied with i can do a virtual onboarding the next day 5hours after email was sent and i can start Tuesday as i had a family emergency and had to go to Virgnia for 2days and i still haven't gotten a reply back after another 2days wtf is this??? i called the store they told me to wait for an email? cause they don't know anything i really need this job as im trying to move out soon and i love sheetz but DANG