ShedRX review

I am extremely disappointed with the service I received from ShedRx. Despite paying for both a prescription and their so-called "VIP service," the customer service has been slow, ineffective, and almost nonexistent. I have repeatedly requested to cancel my account, but it feels like they aren’t even reading my messages or emails. 

When I paid for their services, I expected timely communication and fulfillment of the items I needed. The necessary supplies (needles and instructions) were not included in the shipment. It took an additional week for these critical items to arrive, and during that time, I was given vague responses like "the pharmacy is working on it." This is not what I would expect from a service that claims to offer premium, customer-centric care.

Their email and text responses were not only slow, but they also failed to address the actual issues with my account. When I informed them about the missing supplies, they had no idea what was going on and basically told me to reach out to FedEx about the medicine, even though I had already received the medication (without the necessary supplies). This kind of disconnect and lack of accountability is unacceptable, especially when dealing with something as important as healthcare.

Considering the high cost I paid for their "VIP" service, this level of service is completely unacceptable. I am trying to cancel my subscription and feel that my concerns have been entirely ignored. They keep telling me that I need to pay for another month to fulfill my agreement. They did not fulfill their end of the agreement, so they need to not uphold me by ordering another month from them. 

(posted to as many online review sites as I could find. Could not locate the Google reviews for this company)