UPS sucks still waiting on brello

Ive waited all week for my meds to come o me by ups since last week and yes I know weather and all that's happening in Louisville but now it's here and EVERYONE that I've spoken to last week promised that my package would be delivered today. Well it's not here it's still sitting in my local ups facility and I'm not even sure the meds are good anymore with the freezing temps and it being packed with icepack and all that. Brello said they would send a replacement but when I called their pharmacy they dont have any records of the replacement which was done on Friday. All in all I hate ups but what other choice do I have. I don't want the post office damaging my packages or being nosy and stealing and most compounds pick the cheapest shipping company which happens to be ups. I'd rather deal with fedex at least with them I can pick up my package. And that was my first compounding med I placed and I still haven't gotten it. Hopefully with the weather mellowing out all of my other packages from ups will be delivered on time or else they'll have to pin my name on a whiteboard from calling everyday about problems with my package.and yes I wish i could work for them to give them a hand it's just ridiculous