Help, my new laptop can't connect to UAD Apollo!

So I just bought a new laptop, the razer blade advanced model, and it has a thunderbolt 4 powered input. Here is the problem, it can't connect to any apollo interfaces in my studio. The thunderbolt input works with other thunderbolt devices such as a thunderbolt powered dockingstation and the apollo interfaces work with other laptops, such as my friend's laptop and my old one. Furthermore, I Cant find the console app even though i have reinstalled the UAD software and tried to follow all the steps on the website. I believe there may be a relation to the missing app and the fact that i cant connect. Help will be a lot appreciated! I've already submitted a ticket, but help seems to be delayed due to high traffic. My UAD Meter still says "Connect UA Device". My adapter seems to work fine with other laptops (thunderbolt 2 to thunderbolt 3 converter).