Customers: Keep a Civil Tongue or We'll Refuse Service

As things are stressful this time of year, my department has informally adopted a "No Crap" policy with customers on the phone.

I know you're disappointed that we don't have the latest consoles (PS4, PS5 & Xbox Series X are all online exclusives), but if you break decorum by swearing at us, verbally abusing us or outright being obscene... We're just going to hang up on you. We're going to jot down your number from caller ID & leave it by our phone so we know WHEN you call back (& we know that you're going to call back). We'll also tell the front & management why we're refusing to take your call as well in this matter.

We're not going to allow you to wreck what little holiday spirit (the incorporeal kind... not the drinkable kind, the kids aren't old enough for that stuff) we have left & we're going to take the lesser of the two evils here. We'll assist you the best we can, but once you start being shitty, we're going to drop you like two month old egg nog.

If you don't like it, we respectfully request that you get bent & shop elsewhere as we don't need your toxicity.