Beautiful-Avocado932

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2025-03-10 15:48:59

New barista here. Is this normal?

Sounds like someone up top doesn’t want to invest in a receipt printer…? Or a more developed POS? What kind of POS do yall use? I wonder what they think the benefit is to being ticket-less (digital or physical). I’ve been in the industry now for 7.5 years, and I can definitely tell you accuracy is more important than speed (something I make sure everyone I train knows!) There might be a “stylish” flare to doing it in a seemingly “old fashioned word of mouth style” they might be thinking?—but it’s just not best for business—at least in my opinion, especially not if its a high traffic business (with a drive thru???) —also I just had an idea—do they have receipts of ANY kind? An itemized receipt (even if it’s a customer copy) would be better than nothing (but I still don’t like these ppl….)

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Thanks for your input! Yeah the place does have tickets for lunch orders that's sent to the BOH. On receipts for customers, orders are rang up with minimal detail. It was how I was taught to ring up things and other options aren't even available. So a medium decaf skinny mint chocolate mocha is rung up Mocha, Flavor and thats all. The overall system could use an overhaul to include more detail even if we wanted to start implementing ticketing for drinks.

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It’s not European style, it’s cheap lazy ownership/management.

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I will not be giving out my exact location but I am in the midwest of USA!

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